Shipping policy

Thank you for shopping with [pethavenclub]. We are committed to delivering your orders in a timely and efficient manner.

Processing Time

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Time

Once your order has been processed, delivery typically takes 5–12 business days, depending on your location.

Shipping Charges

We offer free standard shipping on all orders. Any additional shipping charges will be clearly displayed at checkout.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this to track your order in real time.

Delays

Please note that delivery delays can occasionally occur due to high demand, customs processing, or unforeseen circumstances beyond our control.

Incorrect Address

If you provide an incorrect shipping address, please contact us immediately at support.pethavenclub@gmail.com. We are not responsible for orders shipped to incorrect addresses provided by customers.

Lost or Stolen Packages

[pethavenclub] is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.

Contact Us

If you have any questions about your order or shipping, please contact us at:
📧support.pethavenclub@gmail.com

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Thank you for choosing [pethavenclub].